Can your juicers process fruits and vegetables with seeds?

Soft seeds - such as those found in apples, oranges, melons and lemons - are safe to juice. Hard seeds and pits - such as those in cherries, peaches and plums - can damage the juicer and must be removed. If you are making seed milk, such as pumpkin seed milk, you need to soak the seeds overnight before juicing.

Can I make nut milk with the juicer?

Yes, you can make most types of nut milks with all of our vertical slow juicing mechanisms. Soak the nuts overnight. Process nuts in a juicer with 1 part soaked nuts and 1 part water. You can make milk from almonds, soybeans, cashews, and oatmeal.

If I juice a whole apple, will I get cyanide poisoning from the seeds?

Nooooo. You would need to grind apple seeds very fine and eat more than 200 to get cyanide poisoning. In addition, the seeds of the apple are excreted along with the flesh.

What should I do with the fruit pulp?

There are many great ways to reuse fruit juice pulp. You can make veggie burgers, cookies, dog food, bread, muffins, and more.

Can I squeeze orange juice without peeling?

Limes and lemons can be juiced with their skins on. You can squeeze juice from orange peels, but the peels taste bitter. It's better if you peel it off.

Do I need to remove the skin or seeds?

The rule of thumb is: if you can chew, you can juice. So, most seeds, apple peels, pomegranate peels, etc., are fine. If the skin is thin or soft, never remove it, as the nutrients in the skin are sometimes more effective. However, you won't chew on lemon peel, pineapple peel, or peach pit, so don't juice.

How easy is it to clean the juicer?

It's easy! For a quick rinse between recipes, simply close the juice cap, rinse the machine with water, and then pour the water away. For cleaning, we provide a special cleaning tool and brush to make the cleaning process quick and easy.

Are your juicers dishwasher-safe?

Our products are not dishwasher-safe. Instead, handwash the parts with mild soap and cold water. For a deep clean, spray the parts with white vinegar and wipe thoroughly.

How long can I store my juice?

The juice is best enjoyed immediately to maximize its nutritional value, but it can be refrigerated in an airtight container for up to 72 hours. Separation may occur, but that is due to the precipitation of the pulp in the juice, rather than oxidation.

How do I assemble my slow juicer?

Insert the filter into the rotating brush, then carefully screw the combined filter and brush into the drum until you hear a click. Place the auger (screw) into the filter and screw into place. Place the hopper on top and turn clockwise until the arrow on the hopper matches the body. Before juicing, make sure the lever is set to "Off".

Does “slow juicer” mean it will take a long time to make juice?

Our slow juicers are called slow squeeze juicers because they spin at 50 RPM, while typical high speed juicers and blenders rotate at 10,000 RPM or more. However, our juicer produces juice at the same rate as other models we've tested, sometimes even faster.

Is your juicer loud?

Because our slow juicers only spin at 50 or 80 revolutions per minute, they are much quieter than high speed juicers and blenders. You'll just hear a slight hum. For this reason, our slow juicers are also more energy efficient.

Is your juicer safe?

The Canoly Juicer is 100% BPA-free and does not have any blades or sharp parts, making it safe for children to use.

What is the warranty on a Canoly juicer?

Only when purchased from Canoly.com and Amazon, we offer a 15 year motor warranty and a 1 year component warranty on all slow juicing models and lifetime after-sales service. Register online with us here.

We do not provide any after-sales support for products purchased from unauthorized sellers. If you have questions about the authorization of the online seller, please contact us.

If you live in one of the contiguous 48 states, we will pay for most of the shipping costs for warrant-related services. Canadian and other international customers of Canoly America products must pay shipping costs to and from our service centers.

Can I send my machine to Canoly for  repair when it is out of warranty?

Yes. We may able to fix or replace your product for an out-of-warranty fee. Repair cost may vary.

Can I purchase an additional warranty?

We do not offer an additional warranty. In our 15 years in the USA, warranty and defect issues are extremely rare. Please see our warranty page for more information.

What does the warranty cover?

All Canoly products come with a limited warranty from the date of purchase when utilized for normal and intended use. If your Canoly product has a defect in product material within the warranty period, Canoly Support will repair or replace the defective part. You can learn more about our warranty terms on our warranty page.

Why do I need to pay in advance to book?

When we plan to replenish products within a month, we enable the pre-order option. The advance payment will help our customers receive the product as soon as it re-enters our warehouse. It can also secure customer purchases before products are out of stock again.

How long is it expected to take for a pre-order to arrive?

Depending on the shipping method chosen by the customer, they can receive the pre-ordered product within one month. Please feel free to contact our customer service for the latest delivery estimates.

Do you accept installments?

Yes, we work with paypal to accept installment payments. Learn more about our options for buying now and paying later on this page(about paypal pay later).

I need accessibility support. What should I do?

Canoly America continues to use the web Content accessibility Guidelines (WCAG) 2.0 as its guideline to improve its web accessibility features on canoly.com. Please contact our customer support team at support@canoly.com for assistance with any accessibility questions and queries.

How long will it take for my order to arrive?

Orders placed during normal business hours are usually processed and shipped within 1-2 business days. Once shipped, the expected delivery time is 2-5 business days. All orders to the United States & Canada will be shipped via ground UPS or USPS or Amazon Logistics or Fedex. Log into your account to check the status of your order.

Read more about shipping.

How much is the shipping charge?

We currently offer free shipping to all orders in the Lower 48 states & Canada. For more information, please visit our Shipping information page.

Do you ship to countries besides the USA and Canada?

No, we only ship to the USA & CA.

How do I check the status of my order?

Please login to your account here to check the status of your order and shipment. 

Can I expedite my order?

No problem! We offer 3-business day expedited shipping starting at $9.99. The final price for this options will be given at checkout and is determined by order volume and shipping address.

Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm ET on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2 pm ET will ship out the next day, Friday, and arrive the following Monday.

What if I want to cancel or change my order?

We try to fulfill orders very quickly; that said, please email us at support@canoly.com and we’ll see what we can do! If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back for free within 30 days of purchase.

Will I be kept informed of the status of my order?

As soon as your payment has been approved, we’ll send you an order confirmation email. As soon as your order ships (typically the next business day), you'll receive a shipping confirmation email with tracking information (applicable in most countries).