Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 2

Why buy from our website instead of Amazon?

Accepted Answer

Shopping on Amazon is convenient, but here's what you might miss out with us:✅ Better ValueSkip the middleman fees! Enjoy lower prices on our site + exclusive perks like new customer discounts and member-only deals.⚡ Faster & More ReliableOrders ship within 24 hours straight from our warehouse—no third-party delays or stock hiccups.🛡️ Elite Customer Service& Unbeatable Peace of Mind15-Year Motor Warranty: We’ve got your back longer than anyone else (yes, even Amazon sellers).1-on-1 Priority Service: Real humans, real solutions. Chat or email—we’ll fix issues in 24 hours or less.🔒 Zero Risk, 100% LegitBuy with confidence: Every product is brand-new & authentic—no sketchy resellers or refurbished surprises.📦 Premium Packaging, More SecureUnlike Amazon's regular packaging, our double-layer packaging enhances protection and brand experience: the inner color box adopts an eco-friendly minimalist design and brand-themed texture, while the additional shock-absorbing outer box reduces transportation damage by 80%.

Question 3

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 4

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 5

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or contact our email: support@canoly.comIn addition, if you have the transportation insurance, please click this link to apply for insurance claims: https://sp.xcottons.com/parcel#/more

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 8

The JE-24 will not start the first time I use it, what should I do?

Accepted Answer

Hi there, Please don't worry! Maybe your assembly is wrong, so you can't start the juicer. Our machine is absolutely new. We have tested the machine before leaving the factory, and each one is in a state to ensure that it can run. Can you take a video to show us your use and assembly process first? We need to check it first. If it is really the juicer that has such a problem, we will return and deal with it for you. Please rest assured. We have received feedback from some customers about this problem. Finally, we watched the video and found some wrong ways of using it. So please help us check, thank you for your cooperation. JE-24 Installation video: https://www.youtube.com/shorts/a7S32x9hi1EMark sure the position of the hopper needs to be aligned with the locked position, and the handle should be facing back and need to be stuck above the white part. Because the white part is an open light, the handle must be stuck on it to start the juicer.

Question 9

What should I do if the juicer is clogged？

Accepted Answer

Regarding the problem that the juicer often gets stuck, I would like to offer you some solutions: 1. Check the cutting of the ingredients: Make sure you cut the ingredients to the appropriate size before juicing to reduce the risk of sticking. Larger blocks may cause the machine to jam.2. Clean the juicer: Ensure that the filter and other parts of the juicer are free of residue, which may affect the juicing effect. Regular cleaning can keep the machine running smoothly.3. Use the right ingredients: Some of the harder ingredients (such as carrots) can be gradually mixed with other soft ingredients (such as fruit) to help the juicer work better.If the problem persists after following the above suggestions, please feel free to contact us and we will be happy to provide you with further support.

Question 10

What should I do if the payment fails?

Accepted Answer

Solution for payment failure:1. Make payment after confirming that there is no problem with the credit card and the card number is filled correctly.2. Replace the card and pay again. If your payment fails again, please contact the issuing bank3. You can choose to use the PayPal payment method, and you can also choose the credit card method in PayPal payment.4. Due to incorrect input card information, expired cards, and the need to update or supplement information, identity verification may increase the likelihood of transaction approval.5. Failure due to over credit limit, insufficient funds, rejection of credit risk, rejection of transaction frequency limit, or freezing of the card, it is recommended to contact the card issuing bank to try again.Thank you for your support and love!

Question 11

What should I do if I didn't receive my putter?

Accepted Answer

The push rod is placed on the back of the packaging box, please check the back of the white foam packaging box, thank you for your cooperation!

Question 12

What should I do if my putter is lost or damaged?

Accepted Answer

Hi there, Unfortunately, we have not yet started selling parts separately, we are working hard to do so. In addition, if the putter is no, it does not affect the juicing. Because the putter is not very useful, our juicer does not need to push the fruit can automatically roll. So it is recommended that you do not need to replace it. If there are fruits or vegetables stuck on the hopper, it is recommended to open the lid first, it will automatically stop working, and then push the ingredients down. You can also use chopsticks at home instead of using the putter, please be careful not to touch the auger when using it. Thank you for your support and understanding.

Question 13

Cleaning tools are broken, what can be used instead?

Accepted Answer

Our juicer is very easy to clean if the included cleaning tool breaks. It is recommended that you can directly use the waste toothbrush at home to replace it, and it can be cleaned very clean.

Question 14

How to solve the leakage problem?

Accepted Answer

Regarding the phenomenon of leakage of juice, we will help you troubleshoot the problem. There are several possible phenomena:1. If you press the reverse in the middle of the juicing process and then press the forward turn, there will be a little leakage of juice.2. If you have squeezed too much juice, it will overflow.3. The black silicone soft plug and screw sleeve at the slag outlet should be tightly plugged, otherwise there will be juice leakage.4. After cleaning the last juicing, it will cause serious juice leakage if it is not installed properly when it is used again.For the above few cases, please check the exclusion now, and then try again.

Question 15

How to remove filter？

Accepted Answer

Hi there,The filter of our juicer can be removed. If it has not been removed before, it will cause the card to become tighter and tighter. So we recommend that you soak in water for a while, and then wash with dishwashing liquid, and wash the residue of the crevices with a brush. Finally, you can remove it by hand. Let's show you how to remove the filter. All you need to do is hold the entire hopper with one hand, reach in with the other hand and hold the filter, and then with a little bit of force, pull the filter from the inside down. Thank you for your support and understanding.

Question 16

What does the reverse switch do?

Accepted Answer

Turn and hold the Control Knob to REV if the juicer stops due to a jam.You can also hold the knob to REV for a few seconds after juicing is completed. This will make the chamber easier to disassemble.

Question 17

When will the Je-24 be back in stock?

Accepted Answer

Hi, JE-24 is expected to arrive at the end of May, we will post a notification on social media when it arrives, you can follow our IG account (canoly_official), at that time, next month we will also launch the C09 new juicer on the Canoly official website, this juicer is a continuation of the appearance of the Canoly JE-24, with upgraded product performance. The motor is more stable and the juice yield is also high, more news we will release the product preview in the near future, stay tuned.

Frequently Asked Questions